Last updated: July 16, 2026. Ympvf accepts approved returns for defective and non-defective products and accepts exchanges when the requested replacement is available.
RETURN WINDOW
A return request must be submitted within 30 days after delivery. Contact us at support@ympvf.shop before mailing any item. Items sent back to us without first requesting a return will not be accepted.
RETURN CONDITION & ELIGIBILITY
Product condition: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Dog toys must be unused, clean, free of bite marks, hair, saliva, odors, washing, or altered components. Defective, damaged, or incorrect items should be documented with clear photographs.
RETURN PROCESS & RETURN ADDRESS
Return method: by mail. First contact us at support@ympvf.shop with the order number, reason, and supporting photos when relevant. After approval, we will email you a pre-paid return shipping label. Return the parcel to: 1855 Griffin Road A455, Dania Beach, FL 33004, United States. No return label is included in the original delivery package. Return label method: Customer download/print.
RETURN SHIPPING FEES
For every approved eligible return, the return shipping cost is covered by us. Use the issued label and retain the mailing receipt until the return is completed.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product. No restocking fee applies to approved exchanges.
REFUND TIMEFRAME
After the returned item arrives, it is inspected and the customer is notified of the decision. Approved refunds are submitted to the original payment method. The bank or card issuer generally posts the refund within 10 days after submission.
EXCHANGES & CANCELLATIONS
We accept exchanges for eligible unused items when stock is available. For the fastest review, identify the desired replacement in the initial request. Cancellation requests are reviewed before fulfillment; an order already shipped must follow the return process.