Return & Refund Policy

At Ympuf, we want customers to understand our return process before purchasing. This policy applies to eligible products purchased directly from ympvf.shop.

1. Return Window

You may request a return within 30 days from the date your order is delivered. Return requests made after this period may not be accepted.

2. Eligible Return Conditions

Items must be unused, clean, and in new condition.
Items must include all original accessories, inserts, and packaging when reasonably possible.
Pet bowls must not show food residue, water marks from extended use, chewing marks, cracks caused by misuse, or signs of prolonged handling.
Proof of purchase, such as an order number or receipt, is required.

3. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us at support@ympvf.shop with your order number and clear photos of the issue. We will review the case and provide the next steps, which may include replacement, return, or refund depending on the situation.

4. Return Method

Approved returns are handled by mail. Customers should not send items back before receiving return instructions from our support team. Unauthorized returns may be delayed or refused.

5. Return Shipping Fees

If the return is due to our error, an incorrect item, or a confirmed product defect, we will provide a suitable resolution according to the circumstances. For returns based on preference, size, color, or change of mind, the customer may be responsible for return shipping unless otherwise required by applicable law.

6. Refund Processing

After an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Bank or payment provider processing times may vary.

7. Exchanges

Exchanges may be available when stock permits. If the requested item is unavailable, we may suggest a return and new order instead.

8. Non-Returnable Situations

Returns may be refused for used items, items damaged by misuse, items missing key parts, or orders without proof of purchase. This does not affect rights that may apply under relevant consumer laws.